- Use Code "OPen20" to enjoy 20% off your order | Sale ends 30 november
We know that purchasing fine jewellery is both a meaningful and exciting experience, and we want you to feel confident every step of the way.
Here you’ll find answers to our most frequently asked questions, covering everything from shipping and insurance to warranties, cleaning services, and in-store fittings.
Our goal is to provide complete peace of mind, so you can shop with trust knowing your jewellery is in safe hands.
To arrange a return or exchange, please contact our support team and we will provide instructions. Return shipping costs are the customer’s responsibility unless the item was faulty, in which case shipping costs will be refunded once item is recived and examined by our team.
You have 7 days from the date of delivery.
Yes. Exchanges are welcome within the 7 day period, provided the item is in perfect condition.(Please note that we cannot cover, or insure shipments made to us, and this will be done so at your own risk.)
South Africa: 2–5 business days.
We accept all major credit and debit cards, EFT/bank transfer, aswell asall paymnet methods provided by Pay Fast Gateway.
Yes. All Maison Amare shipments are fully insured, from dispatch to delivery.
Yes. Every piece comes with a Lifetime Manufacturer’s Warranty against defects in materials or craftsmanship (excluding wear and tear, misuse, or loss).
Yes. We provide free professional cleaning for products purchased from our store. You may bring your piece to our offices or ship it to us (at your expense and we will clean it for you and make it feel new again.
